Sales & Refund Policy

1. Sales Policy

Tradeo aims to provide accurate information about the products and services offered through our website. Product or service descriptions, prices, availability and applicable terms will be presented during the purchasing process.

By placing an order, you confirm that the information you provide is accurate and that you are authorised to use the selected payment method.

2. Product and Service Information

We make reasonable efforts to ensure that descriptions, images, specifications and prices are accurate. However, colours, images and other visual details may vary depending on your device or display.

Please review the description, scope, specifications, quantity and price of your selected product or service before completing your order. If you need clarification, contact us at info@tradeo.site.

3. Prices and Payments

• Prices and any applicable delivery or service charges will be shown during the order process.
• Any applicable taxes, duties or additional charges will be disclosed where required.
• Orders are subject to successful payment authorisation and acceptance by Tradeo.
• Payment methods available for an order will be displayed at checkout or communicated by our team.
• If a genuine pricing or listing error is identified, we will contact you to explain the issue and discuss an appropriate resolution, including cancellation and a refund where applicable.

An order confirmation does not remove any rights you may have under applicable consumer protection law.

4. Order Confirmation and Acceptance

After you place an order, you may receive an email acknowledging receipt. An acknowledgement does not necessarily mean the order has been accepted. We may need to verify payment, availability, delivery details or other order information.

If we cannot fulfil an order, we will inform you and arrange a refund for amounts paid for the unfulfilled order, where applicable.

5. Shipping, Delivery and Service Timelines

Any estimated delivery dates, dispatch times or service completion schedules will be provided on the relevant product or service page, at checkout or in our order communications.

• Delivery times may vary according to destination, product availability, courier operations and other circumstances.
• Where a delivery charge applies, it will be communicated before payment.
• If a significant delay occurs, please contact us so we can review your order.
• Where a delivery or performance deadline is legally binding, we will respect the applicable requirements and your legal remedies.

If a specific delivery or completion time has not been agreed, applicable statutory delivery and performance requirements will apply.

6. Order Changes and Cancellations

If you want to change or cancel an order, contact us as soon as possible at info@tradeo.site and include your order number.

We will try to accommodate requests made before an order has been dispatched or work has started. However, a change may not be possible once fulfilment or service delivery is underway.

Your statutory cancellation rights, including any applicable cooling-off period for online purchases, remain unaffected. Exceptions may apply under the relevant law, including for certain personalised goods, perishable items, sealed goods that cannot be returned for health or hygiene reasons once unsealed, and certain digital content or services where legal requirements for an exception have been satisfied.

7. Refund Policy

We review refund requests fairly and in accordance with the terms of the relevant order and applicable law. Eligibility may depend on the product or service purchased, the reason for the request and whether the order has been dispatched, delivered or performed.

When you may request a refund

• You receive a product that is faulty, damaged or materially different from its description.
• Your order does not arrive and the issue cannot be resolved appropriately.
• We cancel an order or cannot provide the agreed product or service.
• You exercise a cancellation or withdrawal right available under applicable law.
• Another refund entitlement applies under the terms of your order or applicable law.

8. Returns for Physical Products

If you wish to return a physical product, contact us before sending it back. We will provide instructions relevant to your order and explain any applicable return arrangements.

When making a return request, please provide:

• Your full name and order number.
• The product you wish to return.
• The reason for the return.
• Photographs or other supporting evidence if the item is damaged, faulty or incorrect.

Please take reasonable care of the item and include its accessories and packaging where reasonably possible. The condition of a returned item may be considered where the law permits, but it will not be used to unlawfully restrict your consumer rights.

Return shipping costs and responsibility for arranging return delivery will depend on the reason for the return, the information supplied before purchase and applicable law. We will explain any applicable return costs before you send the item back.

9. Digital Products and Services

If you purchase a digital product, subscription or service, the applicable scope, delivery method and any relevant completion or access terms will be provided as part of the offer or order process.

If you experience a technical issue, a failure to deliver the agreed service or a material difference from what was promised, contact us with your order details and a description of the problem.

Refund and cancellation rights for digital content or services depend on the circumstances and applicable law. Any legal exception to a cancellation right will only apply where its relevant requirements have been met, including any required customer consent or acknowledgement.

10. How to Request a Refund

To request a refund, email info@tradeo.site with the subject line Refund Request.

Please include the following information:

• Your name.
• Your order number or transaction reference.
• The date of purchase.
• The product or service purchased.
• The reason for requesting a refund.
• Relevant photographs, documents or other evidence, if applicable.

We will review your request and contact you if additional information is needed. We aim to respond within a reasonable time.

11. Refund Processing

Once a refund is approved, it will generally be returned through the original payment method where possible, unless another method is agreed or required by law.

The time required for funds to appear in your account may depend on your bank, card issuer or payment provider. We will process approved refunds within the time required by applicable law.

Where a refund is legally due, it will not be unreasonably withheld because of an internal review or administrative delay.

12. UK Online Purchase Cancellation Rights

For eligible online purchases made by consumers in the United Kingdom, a statutory cancellation period may apply. For many distance sales of goods, consumers generally have 14 days from receiving the goods to notify the trader that they wish to cancel, followed by a further 14 days to return them.

Different rules and exceptions may apply to services, digital content and certain types of goods. Where a statutory cancellation applies, the timing and scope of any refund, including standard delivery charges, will be handled in accordance with the applicable requirements.

For more information, see the official UK government guidance on returns and refunds .

13. UAE Consumer Rights

Customers in the United Arab Emirates are entitled to the protections available under applicable UAE consumer protection legislation. Requests involving defective goods, services that do not meet the agreed terms or other consumer complaints will be reviewed in accordance with the applicable requirements.

For official information, visit the UAE Ministry of Economy consumer protection page .

14. Incorrect or Damaged Orders

If your order arrives damaged, faulty or incorrect, please contact us as soon as reasonably possible. Include your order number and photographs or other details that help us understand the issue.

We will assess the issue and discuss an appropriate solution, which may include a replacement, repair, refund or another remedy available under applicable law.

15. Fraud Prevention and Order Verification

We may carry out reasonable checks to protect customers and prevent fraudulent transactions. If an order requires verification, we may contact you for relevant information. We will handle personal information in accordance with our applicable privacy policy and law.

If we cannot fulfil an order after a payment has been collected, we will communicate the outcome and arrange any refund due.

16. Policy Updates

Tradeo may update this Sales and Refund Policy to reflect changes to our operations, products, services or legal requirements. The effective date shown at the top of this page indicates when this version was published.

Any changes will apply subject to applicable law and will not retrospectively remove rights that have already accrued to customers.

17. Contact Tradeo

If you have questions about an order, cancellation, return or refund, please contact us using the details below.