Terms of Service

01 About TRADEO

TRADEO operates an online business through which customers may browse products, obtain information, submit inquiries, place orders where available, and communicate with our team.

Products, services, pricing, availability, delivery arrangements, and other commercial terms may change from time to time.

02 Acceptance of These Terms

By accessing or using our Website, you acknowledge that you have read, understood, and agreed to these Terms.

You confirm that:

• You are legally capable of entering into a binding agreement.
• The information you provide is accurate and complete.
• You will use the Website only for lawful purposes.
• You will comply with these Terms and applicable laws.
• You will not misuse or interfere with the Website.

03 Website Use

You may use the Website for legitimate personal or business purposes.

You must not:

• Attempt to gain unauthorized access to our systems.
• Introduce viruses, malware, or harmful code.
• Scrape or automatically collect Website content without permission.
• Use the Website for fraudulent or unlawful purposes.
• Impersonate another person or organization.
• Submit false or misleading information.
• Copy or commercially exploit Website content without authorization.
• Interfere with Website security or availability.

04 Products & Services

We make reasonable efforts to ensure that product descriptions, specifications, photographs, prices, availability, and other information displayed on the Website are accurate.

However:

• Product images may vary slightly from actual products.
• Colors may appear differently depending on your device.
• Product specifications may change.
• Products may become unavailable.
• Website information may occasionally contain errors.

05 Prices & Quotations

Prices displayed on the Website may be changed at any time.

Unless expressly stated otherwise, prices may not include applicable taxes, duties, shipping charges, customs charges, or other transaction-related costs.

Where a quotation is provided, the quotation will be subject to the validity period stated in that quotation.

06 Orders

When you submit an order or purchase request, you agree to provide accurate information, including your name, contact details, billing information, shipping address, and any other information required to process the transaction.

We reserve the right to:

• Accept or decline an order.
• Request additional information before processing an order.
• Correct pricing or product information errors.
• Cancel an order where a product is unavailable, subject to applicable law.
• Cancel transactions that appear fraudulent or unauthorized.
• Limit quantities where appropriate.

07 Payment

Payment terms depend on the relevant product, service, quotation, invoice, or agreement.

Where advance payment is required, an order may not be processed until the required payment has been received.

If a payment is declined, reversed, disputed, or otherwise not received, we may suspend or cancel the related order or service, subject to applicable law.

08 Delivery & Shipping

Delivery times provided by TRADEO are estimates unless a specific delivery date has been expressly guaranteed in writing.

Delivery may be affected by:

• Product availability.
• Shipping provider delays.
• Customs processing.
• Weather or natural events.
• Government restrictions.
• Incorrect customer information.
• International shipping requirements.
• Other circumstances outside our reasonable control.

09 Damaged or Incorrect Items

Customers should inspect products as soon as reasonably possible after delivery.

If you receive a damaged, defective, missing, or incorrect item, please contact TRADEO promptly with relevant details and supporting evidence, which may include photographs, order information, delivery documentation, or other evidence reasonably requested by us.

10 Returns & Refunds

Returns, exchanges, cancellations, and refunds are subject to the specific policy applicable to the relevant product or service and any rights provided by applicable law.

Before returning an item, customers should contact TRADEO for instructions.

• Proof of purchase may be required.
• Order or invoice information may be required.
• Photographs or other evidence may be requested.
• Products may need to be returned according to our instructions.

11 Intellectual Property

All content appearing on the Website, including the TRADEO name, branding, logos, website design, text, product descriptions, graphics, photographs, videos, icons, software, and other materials, is owned by TRADEO or used with appropriate authorization unless otherwise stated.

You may not reproduce, modify, publish, distribute, sell, license, or commercially exploit our protected content without prior written permission.

12 Customer-Submitted Information

If you submit information, reviews, images, feedback, inquiries, or other content to us, you represent that you have the necessary rights to provide that material.

You must not submit content that:

• Is unlawful or fraudulent.
• Infringes another person's intellectual property rights.
• Contains malicious software.
• Is abusive, threatening, defamatory, or deceptive.
• Violates applicable laws or regulations.

13 Privacy

Your use of the Website may involve the collection and processing of personal information.

Our handling of personal information is governed by our Privacy Policy, which should be read together with these Terms.

14 Third-Party Services & Links

The Website may contain links to or integrations with third-party websites, payment providers, delivery companies, social-media platforms, communication services, or other external services.

These third parties operate independently of TRADEO. Their own terms and privacy policies may apply to your use of their services.

15 Website Availability

We aim to keep our Website available and functioning properly, but we do not guarantee that the Website will always be available without interruption or completely free from errors.

We may temporarily suspend or restrict access for maintenance, security, updates, technical problems, or other operational reasons.

16 Disclaimer

To the maximum extent permitted by applicable law, the Website and its content are provided on an “as available” and “as is” basis.

We make reasonable efforts to provide accurate information but do not guarantee that all Website information will always be complete, current, accurate, or error-free.

17 Limitation of Liability

To the maximum extent permitted by applicable law, TRADEO will not be responsible for indirect, incidental, special, or consequential losses arising from or relating to your use of the Website or our services.

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful. Nothing in this section limits mandatory consumer rights.

18 Force Majeure

We will not be responsible for delays or failure to perform our obligations where the delay or failure results from circumstances beyond our reasonable control, to the extent permitted by applicable law.

Such circumstances may include natural disasters, severe weather, war, civil unrest, government action, strikes, transportation disruption, telecommunications failures, cyber incidents, supplier failures, power outages, or other events beyond our reasonable control.

19 Suspension or Termination

We may suspend or terminate your access to the Website or particular services where reasonably necessary, including where you breach these Terms, engage in fraudulent or unlawful activity, create a security risk, or where required by law.

20 Changes to These Terms

We may update these Terms from time to time. When changes are made, we will update the “Last Updated” date on this page.

Any effect of your continued use of the Website after revised Terms are posted will be determined in accordance with applicable law.

21 Governing Law & Disputes

These Terms are subject to the laws applicable to TRADEO and the relevant transaction. Mandatory consumer-protection rights that apply to you remain unaffected.

Before commencing formal proceedings, we encourage customers to contact us so that we can attempt to resolve any complaint or dispute directly.

22 Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally possible.

The remaining provisions will continue in effect to the extent permitted by applicable law.

23 Entire Agreement

These Terms, together with any applicable order terms, quotation, invoice, agreement, Privacy Policy, Return/Refund Policy, and other policies expressly incorporated into them, govern your use of the Website and applicable services.